Flexible Public Service Delivery: Views, Challenges, and Prospects of Government Workers in Times of Pandemic

Ronald Q. Quinto¹, Analyn M. Bonifacio², Jesus Russel T, Maninang³
https://orcid.org/0000-0002-4645-7802¹, https://orcid.org/0009-0003-1508-7786²,
https://orcid.org/0009-0009-9145-1010³
rqquinto@bpsu.ed.ph
Bataan Peninsula State University, City of Balanga, Bataan, Philippines

DOI: https://doi.org/10.54476/apjaet/27125 

Abstract

The alternative work arrangements implemented in public organizations at the onset of the pandemic influenced both work and life of public servants. The current study explored the advantages of alternative work arrangements adopted by the local government units in Bataan. It also determined the organizational support of the organization to their employees for the continuous effective delivery of services during the pandemic. The study employed a quantitative descriptive study via a survey questionnaire from 200 respondents, recruited through snowball sampling, from the city/municipalities and the provincial government of Bataan. Using inferential statistics, the study analyzed how the advantages of alternative work arrangements and organizational support differ considering the sociodemographic characteristics. Moreover, the study explored the association between alternative work arrangements and organizational support. Results revealed that the alternative work arrangement was relatively advantageous to the employees and that the organization was relatively supportive of the new work setup. No significant difference was observed in the advantages of alternative work arrangements in terms of the socio-demographic profile. While there was no statistical difference in organizational support, respondents with single civil status reported receiving greater support than married ones. A positive moderate correlation was observed between the alternative work arrangements and organizational support. Results indicated that almost twenty percent of the variability in the alternative work arrangement can be explained by the variability in organizational support. The findings contribute to a better understanding of alternative work arrangements and organizational support, as well as practical recommendations for increasing the benefits to employees and maintaining productivity while enjoying work-life balance.

Keywords: alternative work arrangement, remote work, organizational support

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